Executive and team coaching
Twenty-five years leading through crisis, merger and transformation, now put to work coaching senior leaders and their teams.
See the four-month team engagementTrack record
I worked at 7 World Trade Center. After September 11, 2001, I helped Citigroup Asset Management move to a disaster-recovery site in New Jersey, return to the city, and build new operating capability in Stamford. I later led Citi's IT response through the Northeast blackout, TIAA's Northeast Crisis Management Team through Hurricane Sandy, and the UN Joint Staff Pension Fund's crisis team through COVID-19.
Multiple post-merger integrations across AIG, Citi and TIAA, where two cultures, two systems and two sets of loyalties had to become one team.
Developed and led culture transformation initiatives at TIAA and the UN Joint Staff Pension Fund.
Led large global implementations at Swiss Bank/UBS, Citi, AIG and TIAA.
Integrated coaching into leadership team development across large, complex organizations, including TIAA and the UN Joint Staff Pension Fund.
I spent two years formalizing a career of leadership learning and development into recognized coaching credentials, so the practice rests on both experience and professional standards.
The engagement
A structured program for a senior leadership team, combining assessment, one-on-one coaching and team coaching so that individual growth and team performance develop together.
MONTH 1
Each leader completes the Global Leadership Profile, alongside a team assessment. Every leader receives a one-on-one debrief, and the team gathers for a half-day launch session to build a shared picture of how it leads, decides and works under pressure, and to agree what must change.
MONTHS 2 AND 3
Four one-on-one coaching sessions for each leader, paired with four two-hour team coaching sessions that work the patterns between people, not just the people.
MONTH 4
A closing half-day session reviews progress against the original picture, translates gains into team agreements and practices, and leaves the team able to sustain the work without me.
Prefer to begin with one leader? Individual executive coaching is also available.
A first step
A half-day workshop for senior leadership teams, built on one premise: how a team performs in a crisis is decided by how it works together long before one arrives.
Your team works through a disruption tailored to your organization and sees how it actually decides, communicates and escalates when time and information run short.
A facilitated debrief on roles, decisions, trust and gaps, informed by lessons from leading crisis response through September 11, the Northeast blackout, Hurricane Sandy and COVID-19.
Your team leaves with agreed principles for operating under pressure and a short list of actions for the next thirty days.
Half day, about four hours. For leadership teams of six to twenty, in person or virtual. It is also a natural lead-in to the four-month engagement.
I led at Citi, AIG and TIAA, and served as Chief Operating Officer of the United Nations Joint Staff Pension Fund, managing teams of more than 200 people across operations, technology, strategic planning, HR, M&A and culture transformation, largely in asset management, with assets under management of up to $650 billion.
I serve on the board of a non-profit, and I coach leaders in corporate, non-profit and government settings.
Engagements are deliberately limited so each client receives full attention.
bill.wilkinson@wilkinsonassociates.com